CSR Report
In October 2004, our Group has made public the “Mitsui Sumitomo Insurance Group Charter on Professional Conduct,” which has since been a collective standard of conduct to which all employees of the Group adhere.
In accordance with this Charter on Professional Conduct, the corporation is implementing a variety of activities to improve services and insurance products, based on the voices of its customers and other stakeholders.
We prepared this booklet to serve as a key tool of communication by both reporting on the facts of our stance and activities toward such betterment and allowing us to collect feedback from all stakeholders on what we must do to further improve the Company.
CSR Report 2008 〜The Path to Corporate Quality Improvement〜
All pages (PDF file 2,037KB/24pages)- Cover (PDF file 279KB/2pages)
- To the reader - CSR at MSIG - (PDF file 134KB/1page)
- Contents / Editorial policies (PDF file 47KB/1page)
- Message from the Chairman (PDF file 105KB/1page)
- Message from the President (PDF file 103KB/1page)
- Mission Statement, Charter on Professional Conduct, and New Challenge 10 (PDF file 183KB/2pages)
Improvement of quality in contact with customers
- I-(1) Qualitative improvement of products and services (PDF file 263KB/2pages)
- 07- What is needed to improve quality
- I-(2) For energetic work by employees supporting qualitative improvement (PDF file 166KB/2pages)
- 09- Human resource development and higher motivation
- 10- Support for social contribution by employees
Toward a fulfilling and sustainable society
- II-(1) Protection of the global environment (PDF file 877KB/8pages)
- 11- The role to be played through insurance and financial services
- 13- Consideration for the environment in sales of insurance products and support for claims
- 15- Alleviation of environmental burden accompanying business activities
- 17- Harmonization with local communities and the international community
- 18- Each and every employee, together with families and agents
- II-(2) For the decrease in traffic accidents (PDF file 173KB/2pages)
- 19- Approaches to preventing traffic accidents
CSR Report Back Issues
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